Privacy Policy

1. Introduction

At Asqavet, your privacy is our priority. We are committed to protecting your personal data and being transparent about what information we collect and how we use it.

By accessing or using Asqavet's website, platform, or services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and processing of your personal data as described herein.

This Privacy Policy is designed to comply with the General Data Protection Regulation (GDPR) (EU) 2016/679, the California Consumer Privacy Act (CCPA), and all other applicable data protection laws.

2. Our Privacy Commitment

We want to be clear about what we do and don't do with your data:

3. What Personal Data We Collect

We collect only the minimum data necessary to provide our services:

• Email Address: Required for account creation, authentication, and essential service communications.
• Photos: Images of your pets that you upload for health assessment purposes. These are stored securely and used only to provide veterinary guidance.
• Voice Recordings: Audio data you provide for consultation purposes. This data is processed to deliver our services and is not shared with third parties.
• Basic Account Information: Name and pet information you provide to personalize your experience.

4. How We Use Your Data

We use your personal data for the following purposes:

• To create and manage your account
• To authenticate your login and ensure account security
• To provide pet health consultations and recommendations
• To process and analyze photos and voice recordings for veterinary assessments
• To communicate with you about your account and our services
• To improve our AI models and service quality (using anonymized data only)
• To comply with legal obligations

5. Data Storage and Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal data:

• All data is encrypted in transit and at rest
• Access to personal data is restricted to authorized personnel only
• We use secure cloud infrastructure with regular security audits
• Photos and voice recordings are stored in secure, access-controlled databases
• We retain your data only as long as necessary to provide our services or as required by law

6. No Third-Party Data Sharing

We do not sell, rent, or share your personal data with third parties for their marketing purposes. Your photos, voice recordings, and personal information remain private and are used solely to provide our services to you.

We may share data only in the following limited circumstances:

• With your explicit consent
• To comply with legal obligations or valid legal processes
• With service providers who help us operate our platform (under strict confidentiality agreements)

7. Your Rights

Under GDPR and other data protection laws, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Withdraw Consent: Withdraw consent for data processing at any time
• Right to Object: Object to certain types of data processing

To exercise any of these rights, please contact us at: privacy@asqavet.com

8. Cookies and Tracking

We do not use third-party tracking cookies or analytics services that track you across websites. We use only essential cookies required for the basic functionality of our service, such as keeping you logged in.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date below.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@asqavet.com
Support: support@asqavet.com